First & Last Name :

Rattasart Jantarasena

I am a Photographer and Specialize in : (ระบุตามจริง/มีผลงานแสดง)

Advertising, Entertainment

I am in Music Network : (ระบุตามจริง/มีผลงานแสดง)

[ MARKETING ], Marketing, Sale, [ PERFORMANCE ], DJ

Professional Info :

PROFILE:
 Exceptional communication & interpersonal skills; dynamic personality & presence
 Aggressive self starter with results oriented mentality
 Good Team work
 Computer proficient: Microsoft Office, Internet
 Experience of extensive sales,
 100+ connections

Professional Experience

Marketing Consultant June.2011 - Present
Ensogo company Rama 4, Bangkok
Responsibilities/Achievements:
• Identifying restaurants, spas, Beauty Clinic, Hotel, Hospital, Dental clinic events and calling these businesses to getting them excited about being featured on Ensogo.com.
• Set up phone meetings with qualified prospects by 10 calls per day
• Assess potential business deals, negotiate favorable terms and acquire prospective commitment
• Working with those partners to create an attractive ‘best deal’ promotion to members
• Coordinating with other departments to launch the promotion for our partners efficiently and on time
• Manage relationships with established clients and construct proposals within selling guidelines
• Provide documentation on new client acquisitions to the operations team


Training and Customer Services Development Manager. 2007- June 2011
B2S Co., Ltd. Bangrak,Bangkok

Responsibilities/Achievements:
• Key person to improve following KPIs.
• Customer satisfaction survey from 70% in 2009 to 90% in 2010
• Reduce turnover from 40% in 2009 to 30% in 2010
• Increase sales from 93% to target in 2009 to 97% in 2010
Key responsibilities.:
• Develops the training programs for corporate sales and customer services.
• Prepares operating manuals, audiovisuals and medias for effective training programs.
• Coordinates training programs for employees according to Training Roadmap.
• Arranges regular trainings for the employees at various sites (Individual Real Time Coaching).
• Meeting with CRC Training Academy to schedule the annual training plan for employees.
• Provides necessary advice and support to operating branches to respond constructively to customer’s complaints for services excellence.
• Implement services communication awareness across all levels of the organization and emphasize best-in-class customer services as part of corporate cultures.
Through two major initiatives:
1. Improve customer service standard of 67 B2S retail shops countrywide through following initiatives.
 B2S TV (to improve service standard and product knowledge)
 B2S Radio (to improve service standard and product knowledge, information update)
 B2S Be Together Journal (information update and articles for service)
 The 4Gs manual - Training for Services Professional.
 Basic Phone-In Promotion and Announcement.
 On-site service excellence training at top 10 stores.
 Product knowledge completion.
 Cashier completion.
2. Enhance Learning Organization culture to improve sales, staff turnover and service performance through .
 Creative monthly shop manager meeting .
 On site survey at top 10 stores.
 Champion of the Campaign “Power of Voice” (POV) for achievement in being the First BU among Central Retail BUs.

Arranger, Program Coordinator Creative 2004 – Present Work as freelance
A-Time Media, GMM Grammy Pcl.
GREEN WAVE 106.5 FM. Radio Station Wattana,Bangkok

Responsibilities/Achievements:
- Program Coordinator, Club Friday. Program on air every Friday from 09:00-10:00pm. Arranger, Program Coordinator, Music Day. Program on air every Saturday-Sunday from 12:00-08:00am.
Cluster training
2004-2007
TRUE Corporation
Responsibilities/Achievements:
• Provides cluster training and systems support for“TRUELIFE” as well as coordinate between company and its dealer in order to achieve sales target according to corporate policy.
Customer Services and sale
• Retail Representative: provides after-sales services to customers at True Move Shop The Mall Bangkae.

About Me :

Past activities during study:
- Work as freelance for Event MC at various events. .
- Founder and Head of KMITL Radio Broadcasting Club (E-KNOW RADIO STATION)
- Editor in Marketing, University Journals, Student Information Center (SIC), KMITL (2003-2004)
- Leader of Youth Camp against corruption, December 6-7, 2003)
- 2nd Cyber Camp Club Internet at Lampang Mae Prik Wittaya school, Lam Pang 17-25 October 2003
- Activists in Public Relations and Disc Jockey of the KMITL’s dormitory, 2001-2004

Website :

http://www.facebook.com/alactar